Privacy Policy

Lumora Soul Works is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://lumorasoulworks.com/. By accessing or using the Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit our Website:

a. Personal Information

We collect personal information that you voluntarily provide to us, including but not limited to:

Name

Email address

Phone number

Billing and shipping address

Payment details (processed securely through third-party payment providers)

Any other information you submit through contact forms or purchases

b. Non-Personal Information

We may collect non-personal information automatically, such as:

IP address

Browser type and version

Device information

Cookies and tracking technologies

Pages visited and time spent on the Website

2. How We Use Your Information

We use your information to:

Provide and manage our services

Process transactions and send order confirmations

Improve and optimize our Website and customer experience

Respond to inquiries and provide customer support

Send promotional emails and updates (you may opt out at any time)

Prevent fraud and ensure security

Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Service providers and third-party vendors who assist in operating our Website (e.g., payment processors, email services, analytics providers).

Legal authorities if required by law, to protect our rights, or to respond to legal processes

Business transfers, in the event of a merger, acquisition, or sale of assets

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Improve Website functionality and user experience

Analyze Website traffic and usage patterns

Provide personalized content and ads

You can manage your cookie preferences through your browser settings.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access, update, or delete your personal data

Opt out of marketing communications

Request a copy of the data we hold about you

Withdraw consent for data processing

To exercise these rights, please contact us at [email protected].

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Children's Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: Email: [email protected]

Thank you for trusting Lumora Soul Works!